Cozyla Messaging Service Terms and Conditions

Last Updated: November 2025

By signing up to receive text messages (SMS) from Cozyla US Corp., doing business as Cozyla (“Cozyla,” “we,” “us,” or “our”), you agree to these Messaging Terms and Conditions (“Messaging Terms”). These Messaging Terms govern your participation in Cozyla’s text messaging program (“Messaging Service”).

1. Enrollment and Consent

By opting into Cozyla’s text messages, you consent to receive recurring automated promotional and personalized marketing text messages (e.g., cart reminders) as well as transactional messages (e.g., order confirmations, updates, and alerts) from Cozyla at the mobile number you provided.

Consent to receive marketing messages is not a condition of any purchase.

2. Message Frequency and Content

Message frequency will vary based on your interactions with Cozyla. Messages may include:

  • Exclusive promotions, offers, and updates

  • Order confirmations and shipping updates

  • Event notifications and product launches

3. Opting Out and Help

You can opt-out of receiving text messages at any time by replying “STOP” to any message from Cozyla. After sending “STOP,” you may receive one last confirmation message to confirm your unsubscription.

For assistance, reply “HELP” or email us at help@cozyla.com.

4. Message and Data Rates

Message and data rates may apply. Please consult your mobile carrier for details regarding your text or data plan.

5. Supported Carriers

Message delivery is subject to the network capabilities of your mobile carrier. Cozyla and mobile carriers are not liable for delayed or undelivered messages. The list of supported carriers may change without prior notice.

6. Eligibility and Use

You must be at least 16 years old to participate in the Messaging Service. By signing up, you represent that you are the account holder or authorized user of the mobile number provided for the subscription.

7. Privacy and Data Use

Your privacy is important to us. Information collected through Cozyla’s Messaging Service will be used in accordance with our Cozyla Messaging Service Privacy Policy and Cozyla’s general Privacy Policy.

8. Changes to Messaging Terms

Cozyla may update or modify these Messaging Terms from time to time. Any changes will be posted on this page with the updated “Last Updated” date. Your continued participation will constitute your acceptance of these changes.

9. Contact Information

If you have any questions about these Messaging Terms, please contact us at:

Cozyla Messaging Service Privacy Policy

Last Updated: November 2025

This Messaging Service Privacy Policy explains how Cozyla US Corp., doing business as Cozyla (“Cozyla,” “we,” “us,” or “our”), collects, uses, and protects information related to our Messaging Service. This policy applies only to data collected through Cozyla’s Messaging Service and supplements Cozyla’s main Privacy Policy.

1. Information We Collect

When you subscribe to Cozyla’s Messaging Service, we may collect:

  • Your mobile phone number

  • Message content, frequency, and interaction information (such as replies or delivery status)

  • Information you directly provide (e.g., preferences, forms, or registration actions)

  • Technical data related to message delivery (such as carrier and delivery timestamps)

2. How We Use Your Information

We use this information to:

  • Deliver the text messages you have requested or consented to receive

  • Send promotional, transactional, and informational content

  • Monitor and improve the functionality and performance of the Messaging Service

  • Comply with applicable laws and carrier requirements

3. Sharing and Disclosure

Cozyla does not sell, rent, or share your mobile data with unaffiliated third parties for their own marketing purposes.

We will only share your information as necessary with:

  • Service providers who assist us in operating our Messaging Service (e.g., SMS platforms, mobile carriers) under strict confidentiality terms

  • Law enforcement or regulatory authorities, if required to comply with applicable laws, regulations, or valid legal processes

4. Data Retention

We retain your Messaging Service data only for as long as necessary to provide the service, comply with legal obligations, or resolve disputes. Once no longer needed, information is securely deleted or anonymized.

5. Accuracy of Information

When completing online forms or otherwise providing us with information related to the Messaging Service, you agree to provide accurate, complete, and truthful information. You agree not to use a false or misleading name or a name you are not authorized to use. If, in our sole discretion, we believe that any such information is untrue, inaccurate, or incomplete, or if you have opted in to the Messaging Service for an improper purpose, we may refuse your access to the Messaging Service and pursue appropriate legal remedies.

6. Your Choices and Rights

  • You can opt-out of receiving Cozyla text messages at any time by replying “STOP” to any message.

  • You can also contact help@cozyla.com to request deletion or access to your Messaging Service data.

7. Children’s Privacy

The Messaging Service is not intended for individuals under the age of 16. We do not knowingly collect personal information from children.

8. Changes to This Messaging Service Privacy Policy

We may update this policy from time to time. Updates will be posted here with a revised “Last Updated” date. Your continued participation in the Messaging Service after any updates constitutes your acceptance of these changes.

9. Contact Us

If you have any questions about this Messaging Service Privacy Policy, please contact us at: