Privacy Policy for Cozyla Messaging Service

Last Updated: November 2025

This Messaging Service Privacy Policy explains how Cozyla US Corp., doing business as Cozyla (“Cozyla,” “we,” “us,” or “our”), collects, uses, and protects information related to our messaging service. This policy applies only to data collected through Cozyla’s messaging service and supplements Cozyla’s main Privacy Policy.

1. Information We Collect

When you subscribe to Cozyla’s messaging service, we may collect:

  • Your mobile phone number

  • Message content, frequency, and interaction information (such as replies or delivery status)

  • Information you directly provide (e.g., preferences, forms, or registration actions)

  • Technical data related to message delivery (such as mobile carrier and delivery timestamps)

2. How We Use Your Information

We use this information to:

  • Deliver the text messages you requested or consented to receive

  • Send promotional, transactional, and informational content

  • Monitor and improve the functionality and performance of the messaging service

  • Comply with applicable laws and carrier requirements

3. Sharing and Disclosure

Cozyla does not sell, rent, or share your mobile data with unaffiliated third parties for their own marketing purposes.

We only share your information to the extent necessary with:

  • Service providers who assist with our messaging service (e.g., SMS platforms, mobile carriers), under strict confidentiality terms

  • Legal authorities, when required to comply with applicable laws, regulations, or valid legal processes

4. Data Retention

We retain your messaging service data only for as long as necessary to provide the service, comply with legal obligations, or resolve disputes. Once no longer needed, information is securely deleted or anonymized.

5. Information Accuracy

When you complete online forms or otherwise provide us with information related to the messaging service, you agree to provide accurate, complete, and true information. You agree not to use a false or misleading name or a name that you are not authorized to use. If, in our sole discretion, we believe that any such information is untrue, inaccurate, or incomplete, or if you have signed up for the messaging service for an ulterior purpose, we may deny you access to the messaging service and pursue any appropriate legal remedies.

6. Your Choices and Rights

  • You may opt out of receiving Cozyla text messages at any time by replying “STOP” to any message.

  • You can also contact help@cozyla.com to request deletion or access to your messaging service data.

7. Children’s Privacy

The messaging service is not intended for individuals under the age of 16. We do not knowingly collect personal information from children.

8. Changes to This Messaging Service Privacy Policy

We may update this policy from time to time. Updates will be posted here with a revised "Last Updated" date. Your continued participation in the messaging service after updates constitutes your acceptance of these changes.

9. Contact Us

If you have any questions about this Messaging Service Privacy Policy, please contact us at: