Product Protection Plan Policy

1. Service Explanation

We offer an optional protection plan for products purchased through the retailer's official website. The protection plan covers accidental damage (such as drops, cracks, or liquid spills on your protected products) and power surges/electrical failures from the date the plan is purchased. The protection plan also covers mechanical and electrical failures or malfunctions of your protected product that occur after the manufacturer's warranty expires.

2. Protection Plan Coverage

Xcotton offers 3 product protection options: 1 year / 2 years / 3 years. The product protection plan specifically covers the following:

  • Extended warranty after the manufacturer's warranty expires.

  • Accidental damage.

  • Power surge damage (electrical failures).

Example: For a product with a 1-year manufacturer's warranty, the product protection plan covers the following:

  • 1-Year Plan: Includes accidental damage and power surge protection for 1 year.

  • 2-Year Plan: Includes accidental damage and power surge protection for 2 years, plus a 1-year extended warranty. This means your product is covered for a total of 2 years for warranty, accidental damage, and power surges. The warranty for the first year is provided by the retailer, while the warranty for the subsequent year is covered by Xcotton (in partnership with AIG).

  • 3-Year Plan: Includes accidental damage and power surge protection for 3 years, plus a 2-year extended warranty. This means your product is covered for a total of 3 years for warranty, accidental damage, and power surges. The warranty for the first year is provided by the retailer, while the warranty for the subsequent 2 years is covered by Xcotton (in partnership with AIG).

3. Cost of the Protection Plan

The cost of the protection plan varies depending on the product purchased and the coverage period. You can see the exact cost during the checkout process.

4. Enrollment and Activation

You can enroll in the plan together with the purchase of our products on the retailer's official website. Once the protection plan is purchased, you will receive a confirmation email with the details of the protection plan. The coverage period begins on the date you purchase the product.

5. Claims Process

If you encounter an issue covered by the product protection plan, you can contact the Resolution Center via the link in your confirmation email. Follow the instructions via the link, and an Xcotton claims specialist will guide you through the process. The retailer also offers assistance if needed.

Note: The maximum claim amount is limited to the original purchase price of your product.

6. Returns and Protection Plans

If you decide to return or exchange a product after purchasing the product protection plan, please notify us immediately. The product protection plan may be affected by returns or exchanges, and special conditions may apply. Please contact our customer service or click the customer support link in your confirmation email for assistance.

7. Disclaimer

The coverage and services of the product protection plan are provided by Xcotton (partner of AIG), and we act solely as an intermediary. We assume no responsibility for the quality or execution of the protection plan and services. Please read the terms and conditions of the protection plan carefully and check the scope of coverage.

8. Contact Information

For questions about the product protection plan, please contact customer service: support@xcottons.com

9. Cancellation

Cancellation is possible at any time. Refunds depend on the timing of the request:

  • Within 60 days of purchase:

  • No claim filed: Full refund (100% of the product protection plan price).

  • Claim(s) filed: Refund = product protection plan price - paid claim amount.

  • After 60 days from purchase date: Refund = [(Total coverage days - Days used) / Total coverage days] x product protection plan price - paid claim amount (if any) - administrative fee (varies by state, maximum $50 USD).

For further details, please refer to the Xcotton Product Protection Plan Terms & Conditions and FAQs.